Refund policy

Returns & Refunds

At JENVORIE, we want you to love every product you receive. If something isn't right, we're here to help.

Eligible Refunds

We offer refunds or replacements for the following:

• Incorrect items received
• Damaged or defective products

Timeframe

Refund requests must be submitted within 30 days of the purchase date.

How to Request a Refund

To request a refund or replacement, please contact us at support@jenvorie.com with:

• Your order number
• A brief description of the issue
• Photos of the item (if damaged or incorrect)

Our team will review your request and get back to you as quickly as possible.

Additional Information

• As our products are made to order, we do not accept refunds for change of mind or incorrect size selection — please check sizing carefully before ordering.
• If approved, refunds will be processed back to your original payment method.

Policy Updates

This Refund Policy may be updated at any time without prior notice. For the most current version, please visit our website or contact us directly.